24/7 AI maintenance coordinator with intelligent triage and dispatch.
Maintenance Intake & Triage
UpRoute is a 24/7 voice and SMS triage and dispatch capability for property management, B2B equipment repair, and field service operations. It handles inbound maintenance calls and SMS in English and Spanish, triages by urgency (routine to emergency), dispatches the right vendor based on category and availability, tracks work order progress, and keeps tenants updated throughout. UpRoute resolves 15-30% of calls without dispatching a vendor by guiding callers through simple troubleshooting steps. (Voiced by the Paula persona by default; personas are interchangeable.)
24/7 voice and SMS intake, urgency classification, tenant troubleshooting
Key performance improvements you can expect from this team.
15-30%
Calls Resolved Without Dispatch
24/7 Bilingual
Coverage
Vendor costs down 20-40%
Dispatch Reduction
24hr resolution average
Tenant Satisfaction
Each agent handles one step of the pipeline with full specialization.
Book a call to discuss your needs and get pricing tailored to your business.